Terms and Conditions

Last updated: 13 August 2026

1. Identification

This website is operated by:

Company: SHAN JABAL CAFÉS, UNIPESSOAL LDA Tax ID (NIF): 519342240 Address: Rua Rossio do Meio, 10A, 11G, 7350-135 Elvas, Portugal Email: support@sevencoffee.eu Telephone: +351 910 752 847 (Portugal) · +34 671 40 47 33 (Spain)

2. Purpose

These Terms and Conditions govern the use of the website and the purchase of products offered by SEVEN COFFEE.

3. Products

SEVEN COFFEE sells coffee capsules and other items presented in the online shop. Images shown are for illustrative purposes only.

3.1. Stock Availability

All products are subject to stock availability. Should any product become unavailable after an order has been placed, the customer will be informed as soon as possible and may choose either a full refund or replacement with another product of equivalent value, subject to availability.

4. Prices

All prices shown include VAT at the applicable statutory rate, unless otherwise stated. Delivery costs, where applicable, are shown separately before the purchase is completed.

Prices may change without prior notice, without affecting orders already confirmed.

5. Orders

Order confirmation will be sent by email once payment has been validated.

The company reserves the right to refuse or cancel orders in the event of technical error, lack of stock or suspected fraud.

6. Payments

We accept the payment methods presented to the customer at checkout. Payments are processed by duly authorised payment service providers.

Orders are only processed once payment has been confirmed.

7. Shipping and Delivery Times

We ship to Portugal and Spain.

Once payment is confirmed, orders are prepared and dispatched within 48 working hours.

Transit time is added to the dispatch time and varies by destination:

The times shown are estimates counted from dispatch, in working days. Delivery time may vary depending on the carrier and other circumstances beyond SEVEN COFFEE’s control; the company cannot be held responsible for delays attributable to third parties.

In all cases, and as required by law, delivery will take place within a maximum of 30 days from the conclusion of the contract.

7.1. Damage in Transit

Customers should check the condition of the packaging at the time of delivery. If the packaging shows visible damage, we recommend reporting this immediately to the carrier and to SEVEN COFFEE at support@sevencoffee.eu, with photographs wherever possible.

8. Right of Reefund

Under Article 10 of Portuguese Decree-Law No. 24/2014 of 14 February (the law applicable to this contract), consumers have the right to withdraw from the contract without giving any reason within 14 days from the day on which the consumer, or a third party indicated by the consumer other than the carrier, takes physical possession of the goods.

Where an order comprises several goods delivered separately, the period runs from receipt of the last item.

8.1. How to exercise this right

To exercise the right of withdrawal, the consumer must inform SEVEN COFFEE of their decision by an unequivocal statement, sent to:

Email: support@sevencoffee.eu Postal address: SHAN JABAL CAFÉS, UNIPESSOAL LDA — Rua Rossio do Meio, 10A, 11G, 7350-135 Elvas, Portugal

The withdrawal form provided in section 8.4 may be used, although its use is not mandatory.

To meet the deadline, it is sufficient for the communication to be sent before the 14-day period expires.

8.2. Effects of withdrawal

Where the contract is withdrawn from, SEVEN COFFEE will reimburse all payments received, including delivery costs — with the exception of any supplementary costs arising from the choice of a delivery method other than the least expensive method we offer.

Reimbursement will be made within 14 days of the date on which we are informed of the decision to withdraw, using the same means of payment used for the initial transaction, unless expressly agreed otherwise. The consumer will not incur any charges as a result of the reimbursement.

SEVEN COFFEE may withhold reimbursement until the goods have been received back, or until the consumer has supplied evidence of having sent them back, whichever is earlier.

8.3. Returning the goods

The consumer must return the goods without undue delay and in any event within a maximum of 14 days from the day on which they communicated their withdrawal from the contract.

The direct cost of returning the goods is borne by the consumer, except where the return results from an error by SEVEN COFFEE or from a defective product, in which case the costs are borne by the company.

The consumer is only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

8.4. Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract. Its use is optional.)

To: SHAN JABAL CAFÉS, UNIPESSOAL LDA Rua Rossio do Meio, 10A, 11G, 7350-135 Elvas, Portugal support@sevencoffee.eu

I hereby give notice that I withdraw from the contract of sale of the following goods:

---

Order no.: ____________________ Date of order: ____ / ____ / ________ Date of receipt: ____ / ____ / ________

Consumer’s name: _________________________________________________ Consumer’s address: ______________________________________________ Email used for the purchase: _____________________________________

Signature (only if this form is notified on paper): ___________________

Date: ____ / ____ / ________

8.5. Exceptions to the right of withdrawal

Under Article 17 of Decree-Law No. 24/2014, the right of withdrawal does not apply to sealed goods which are not suitable for return for health protection or hygiene reasons and which were unsealed after delivery.

9. Commercial Returns Policy

In addition to the right of withdrawal set out in section 8, and without prejudice to it, SEVEN COFFEE seeks to resolve any situation of dissatisfaction with its products.

To request a return, please send an email to support@sevencoffee.eu with the following information:

• Full name;
• Tax ID (NIF);
• Email address used for the purchase;
• Order number (ID).

On receipt of the request, SEVEN COFFEE will provide all the instructions needed to return the product.

10. Guarantees

Products benefit from the statutory guarantee of conformity provided for in Portuguese Decree-Law No. 84/2021 of 18 October, on the terms and for the periods set out therein.

11. Liability

The company cannot be held responsible for temporary interruptions to the website, technical failures or events of force majeure.

12. Intellectual Property

All website content, including text, images, logos and graphic elements, is the property of SEVEN COFFEE or of the respective rights holders.

13. Complaints Book

The Portuguese Electronic Complaints Book is available at www.livroreclamacoes.pt

14. Alternative Dispute Resolution (ADR)

In the event of a consumer dispute, consumers may refer the matter to an Alternative Dispute Resolution body.

The competent body for the geographical area of our registered office is:

CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (National Centre for Information and Arbitration of Consumer Disputes) Faculdade de Direito da Universidade Nova de Lisboa Campus de Campolide, 1099-032 Lisbon, Portugal www.cniacc.pt

An up-to-date list of all alternative dispute resolution bodies is available on the Portuguese Consumer Portal at www.consumidor.gov.pt

15. Governing Law

These Terms and Conditions are governed by Portuguese law.

In the event of a dispute, the Portuguese courts shall have jurisdiction, without prejudice to the rights granted to consumers by law — including, for consumers resident in another EU Member State, the right to bring proceedings in the courts of their place of domicile under applicable European rules.

---

SHAN JABAL CAFÉS, UNIPESSOAL LDA Tax ID (NIF): 519342240 Rua Rossio do Meio, 10A, 11G, 7350-135 Elvas, Portugal support@sevencoffee.eu · +351 910 752 847 · +34 671 40 47 33